Audiolab’s Customer Friendly 60 Day Return/Exchange Policy

Please contact Audiolab’s Return Department returns@audiolab.com to receive a return authorization or “RA” with your Order # and the reason you are returning. 

• An RA allows us to track your return and provide a timely refund.
• If a return is sent back without an RA you might not be refunded and the item may be refused and returned to you

Order Cancellations 

If you would like to Cancel your order you must email cs@audiolab.com

An order can not be canceled once it is in transit or if it is a *Special Order Item*.

Salamander Cabinets

Please know all Freight Orders are Curb-Side Delivery. You will need someone to be able to sign for and bring in your order if needed. 

Furniture item’s are non-cancelable or returnable as they are custom made.

Outdoor Speakers:

Outdoor speakers cannot be returned or exchanged once installed unless defective.

Damaged Shipments

Any shipments with visible damage must be reported while the driver is present, and the paperwork must be notated as damaged. Please call 800-513-8555 while the drive is still there or e-mail cs@audiolab.com within 24 Hours after delivery. If it is not reported and you want to exchange or return, fee’s may be applied.

Please know you can NOT return anything without the original packaging.

60 Day Return Period on New Items

Take some time to get to know your new gear, we want you to be happy with your purchase. If you’re not satisfied, you can return items that are complete and like new within 60 days. All returns must be in the original packaging with all the packing material and accessories. If a New Item is defective we will happily send you an RA for return or exchange. We will require pictures of any damage/ issue of the item including but not limited to the serial #, packaging and item box. If this is refused an RA will not be issued.

Some items that are not returnable are Turntables, Headphones, Furniture and Special Order Items.

Open Box, Traded In or Used Items

Open Box, Traded In or Used Items are non-returnable unless defective and must be within 30 days of original purchase.

Refund or exchange?

You may choose an exchange or a refund for the full amount of the items you purchased up to 30 days. Refunds will be issued to the same credit card, debit card, gift certificate or other form of payment used in the original transaction, no exceptions. After 30 days up to 60 you can do an exchange or store credit. Shipping costs Return shipping: Costs are deducted from your merchandise credit or refund if you did not get an RA# before return.

For most returns, Audiolab can issue you an UPS return shipping label. All returns must have shipping insurance if you decide to get a label yourself. If an item is damaged in transit, you would be liable for the damaged shipment.

Freight shipping

Some items like large TVs, and Large Tower Speakers require special freight shipping and may have a cost to return. Audiolab’s returns department will help setting up your return and your RA#.

Like-new condition:

Audiolab may refuse a customer return or charge a restocking fee when the returned item is not like new. Conditions that will lead to refused returns or restocking fees are when the returned item has: * A different serial number than the one Audiolab originally shipped. * Missing parts or the original product packing material. * Damage because it was improperly packaged for return shipment. * Shows signs of use. * Damage from drops, spilled liquid, or misusing other than stated in the manual.

If you would like to start a Return please email returns@audiolab.com with your Order # and the reason you are returning. If an item is sent back as defective and it is not found defective a 15% restocking fee and shipping fee’s will be charged. Please contact us at returns@audiolab.com if you have any questions about returning an item. Any Defective merchandise may be exchanged or repaired, as per the manufacturer’s policies and warranties and can be returned for refund/exchange if in the adequate 60 day time frame.

Reward Point Exceptions:

Sonos – Bose – Televisions

*Rewards cannot be applied to video products or installation labor.

Audiolab reserves the right to charge a restocking fee on any order.